Registration & Orders

Registration and Orders

Account

How do I create an account?

Becoming a Diadora member is the easiest way to access the best we have to offer. Registration is quick, free and simple. To purchase a garment on diadora.com, you can create your account by filling out the registration form. You will only be able to log in to the reserved area using a personal password, which only you will know and manage. Once you have completed the registration process, you will get an email to activate your account, which you must confirm within 24 hours.

How can I reset my account password?

Resetting your account password is easy.

• Go to the login page;
• Click on 'Forgot password?' and enter the e-mail address you used to create your account;
• Click on 'Send' and you will receive an e-mail with all the information you need to reset your password;
• Once you get the e-mail, open it and activate your new password by clicking on the link you will find in the e-mail.

Congratulations! You now have a new password. We’ll send you an email to confirm the change.

How can I change my account settings?

You can change your registration details at any time, once you've logged into your reservation area'.
You can also request the deletion of your account sending an e-mail to infodiadora@diadora.com or by sending a request to our Customer Care team.

Do I need to create an account to shop on the online store?

You don’t need an account to place an order. However, having an account saves you time because you can save your address and payment details for future purchases.

Orders

How can I purchase the product I want?

To purchase a product, you have to select it and add it to your ‘shopping bag’. At this point, you can continue browsing the site to purchase other products or go directly to checkout. To purchase several of the same products, simply change the quantity of your desired product directly in your shopping bag. By selecting the item you like and clicking on the product details, you can check its characteristics. Every garment is shipped in custom-made packaging designed to ensure that your order is delivered in perfect condition.

What steps do I have to follow to complete an order?

To place an order, you must carefully follow all steps in the purchase process. Once you have confirmed the contents of your shopping bag, you must choose your preferred shipping address and payment method and proceed. For specific details about the payment methods accepted on diadora.com, please read the information on the 'Payment & Security' page carefully. Once you’ve checked out, you will receive a confirmation e-mail with an order summary.

How long will it take for my order to be processed?

Orders will be dispatched from our warehouse 24/48 hours after they are received. Delivery is generally made by the express courier service within 3/5 working days (times provided are approximate). Please note that diadora.com does not ship on weekends or during official Italian holidays. Please visit the page 'Shipping & Delivery' if you are looking for more specific information.

Can I cancel an order?

Yes. You have 60 minutes to cancel it after the order is confirmed. If you are a registered user, log in to your personal area using the following link, click on “Orders” and select the order you wish to cancel.

If you are a guest user, go to the following link and fill in the empty fields with:

• “Order number” (e.g. IT-DI-000000012345)
• Email address; (e.g. mario.rossi123@gmail.com)
• Billing post code; (e.g. 31031)